8K Strong support · 24/7 — A question? Choose how you’d like to talk to us.
WhatsApp, Telegram or a support request: reach our team on the channel that suits you, before choosing a plan or after subscribing.
- Help for your device
- Advice on the plans
- Installation guidance
- Assistance 24/7
8K Strong assistance
+44 7308 300410
WhatsApp · Telegram
24 hours a day · 7 days a week
Through the form below, on WhatsApp or on Telegram.
Three ways to reach us
The channel that suits you, the same team.
Write to us directly on WhatsApp or Telegram, or send a request from this site. Every message reaches the 8K Strong team; no response time is guaranteed.
- Direct messaging
WhatsApp
The conversation opens with a first message already written, which you can edit before sending it.
Number+44 7308 300410
Nothing is sent until you confirm it.
- Direct messaging
Telegram
Write to us from the Telegram app on your phone or computer, or scan our QR code.
Number+44 7308 300410
Telegram opens the conversation: you write your own message.
- On this site
Support request
A form sent to the team and stored so it can be followed up. We answer you on the channel you choose: WhatsApp or Telegram.
Fill in the formThis is not a live chat: the answer arrives on the channel you chose.
Or chat here, on the site
WhatsApp and Telegram apply their own terms and privacy rules.
Conversation on the site
Write here, read the answer here.
A private conversation with the team, on this page: you write, the team answers in the same thread, without leaving the site.
What we handle
One team, all your questions.
From the first doubt before choosing to the questions that come up after installation.
Plans and subscription
Lengths, total prices, how the plans differ and the price for several devices.
Device compatibility
Smart TV, box, phone or computer: checked model by model.
Installation and setup
The steps for your device, explained one at a time.
Live TV
Channels from your country or in your language: the team tells you what is available.
Films and series
Looking for a particular title? Its availability is confirmed with the team.
WhatsApp and Telegram
To talk directly, on the app you already use, whenever suits you.
Renewal
What comes next for your subscription: extending, changing length, asking your questions.
Your request
Write to us, we read every message.
Your request goes straight to the 8K Strong team, who answer you on the channel of your choice: WhatsApp or Telegram.
- Every request is read by a person on the team.
- We answer installation and subscription questions.
- We help you choose the plan that suits how you watch.
- You can write to us before buying, with no commitment.
- The conversation can continue on WhatsApp or on Telegram.
Never share a password, a bank card code or account login details.
A problem with your subscription? Contact our team directly on WhatsApp.
What a conversation looks like
Clear answers, not stock replies.
A glimpse of how the team answers. This conversation is an example: it represents neither a real exchange nor a response time.
Send a request- YouWhich plan is best for my smart TV?
- 8K StrongWe’ll guide you based on your device and how long you want to subscribe. What model is your TV?
- YouDo you help with setup too?
- 8K StrongYes: we answer setup and compatibility questions, even before you choose.
- YouCan I also contact you on Telegram?
- 8K StrongOf course. Our assistance is available on WhatsApp and on Telegram, 24/7.
How it works
Four steps, no complications.
Send your question
Through the form, on WhatsApp or on Telegram, with your device if possible.
We read your request
A person on the team reads your message.
We answer clearly
An answer suited to your device and your situation.
We continue if needed
The conversation carries on over the channel you chose, at your pace.
Straight to the point
Your topic, in one tap.
Choose a shortcut: the subject of your message is filled in, and all that is left is to write your question.
My device
A plan
A topic
Questions about support
Good to know before you write.
Three ways: write on WhatsApp, write on Telegram, or fill in the form on this page. Whichever you choose, your message reaches the 8K Strong team.
Your question or situation, in your own words: nothing else is required. If the team needs a detail, they will ask you. Never share a password, a bank card code or account login details.
Yes. You can ask all your questions before choosing: plans, compatibility, installation, content.
Yes. Our assistance is available on WhatsApp, 24/7. If you choose WhatsApp in the form, we reply to the number you give.
Yes. You can write to us directly on Telegram using the link or the QR code on this page.
No. You can write to us on Telegram, or send a request from this site and choose Telegram as the way we answer.
Through the contact method chosen in the form (WhatsApp or Telegram): our team answers on that channel, as long as the details you give let us reach you. If you write to us directly on WhatsApp or Telegram, the answer arrives in the same conversation.
Yes, model by model. Give the device type, its brand, its model number and, if possible, its software version.
No. Asking a question commits you to nothing, and no payment takes place on this site.
The site is available in French, English, Spanish and Italian. Choose your preferred language in the form.
Yes. Plans, lengths, channels and titles: the team confirms what is available to you, before you subscribe.
Its type (TV, box, phone, computer), brand, model number and system version. You will find them in the device’s settings or on its label.
Every request is read by the team, but no response time is guaranteed. For anything pressing, WhatsApp and Telegram remain the most direct ways.
Why write to us
Serious support, no empty promises.
Clear explanations
Answers you can follow, without needless jargon.
Read by a person
Every request is read by someone on the team, not a bot.
Based on your device
Advice starts from your model, not a generic answer.
The channel you choose
WhatsApp or Telegram: the conversation carries on wherever is easiest for you.
Before and after subscribing
The same team, from the first question onwards.
Never a password
We never ask for a password or a bank code.
Your data
Your data, in plain terms.
What this site records today, and what remains to be defined. This describes how the site currently works; it does not replace a final privacy policy.
- The support form
- If you send it, your name, the reply method you chose (WhatsApp or Telegram) with the matching contact, your message, its subject if you give one and your preferred reply language are sent to 8K Strong and stored. Only the contact for the chosen method is kept.
- What your details are for
- So the team can answer you on the channel you chose and follow up your request. The site itself sends no messages: the answer is written by a person on the team.
- Who can see it
- Only the 8K Strong team, in a password-protected private space. Requests and conversations are stored in the site’s database; your IP address is not kept with them.
- The conversation on the site
- If you use it, your first name or name, your messages and the chosen topic are stored so the team can answer you in that thread. A technical cookie (unreadable by scripts) ties the conversation to this browser; it serves no other purpose.
- Erasing your request
- You can ask for your request to be deleted at any time, on WhatsApp, on Telegram or with a new request, quoting its reference.
- WhatsApp and Telegram, on your initiative
- Opening WhatsApp or Telegram takes you to those services, which apply their own terms and privacy policies. No message is sent until you confirm it.
- The other pages
- Choices made elsewhere on the site (plan, device, prepared messages) stay in your browser as long as you don’t send them.
To be completed before launch: 8K Strong must publish a full privacy policy (data controller, purposes, retention period, rights of access, rectification and erasure, and the procedures available with the competent authority (CNDP)).
Assistance 24/7
A question on your mind? Ask it now.
Send your request from this page, or write to us on WhatsApp or Telegram: your message goes straight to the team.
WhatsApp: +44 7308 300410 · Telegram: +44 7308 300410